Frequently Asked Questions (FAQs)

What is freight forwarding?

Freight forwarding is the coordination and shipment of goods from one location to another via air, sea, or road. A freight forwarder manages the logistics, documentation, customs clearance, and tracking of shipments to ensure smooth delivery from origin to destination.

What services do you offer?

We offer a full range of freight forwarding services including:

Air Freight

Ocean Freight

Road Freight

Customs Clearance

Courier & Express Services

Freight & Logistics Consultancy

Import & Export Documentation Support

Can I track my shipment?

Yes, we offer shipment tracking for all major modes of transport. You’ll receive regular updates and have access to real-time tracking so you can monitor your cargo every step of the way.

How do I get a quote?

You can request a quote by filling out our online form, calling us directly, or emailing your shipment details. We’ll respond quickly with a tailored solution and transparent pricing.

Do you handle customs clearance?

Yes, we provide expert customs clearance services for both imports and exports. We ensure that your shipments comply with all UK and international regulations, minimising delays and avoiding unnecessary costs.

Can you arrange door-to-door delivery?

Absolutely. We offer complete door-to-door freight solutions, taking care of every stage of the process — from collection at origin to final delivery at your specified destination.

What countries do you ship to and from?

We have a global network and can arrange shipments to and from virtually any country. Whether it’s Europe, Asia, the Americas, Africa or the Middle East, we have reliable partners worldwide to ensure your cargo is handled efficiently.

How are freight charges calculated?

Freight charges are based on several factors, including the type of goods, weight and dimensions, origin and destination, transport method, and any additional services like insurance or customs clearance.

What documents are required for international shipping?

Typical documents include:

Commercial Invoice

Packing List

Bill of Lading or Airway Bill

Import/Export Licenses (if applicable)

Certificate of Origin