Privacy Policy
Last Updated 05/06/2025
1. Who We Are
Fast Forwarding Ltd
Registered in the United Kingdom
16496008
Registered Office: 128 City Road, London, EC1V 2NX
Email: info@fastforwarding.co.uk
Phone: +44 (0) 330 133 5184
We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Information We Collect
We may collect and process the following types of personal data:
Marketing preferences: Your preferences in receiving marketing communications from us.
Identity data: Name, company name, job title.
Contact data: Address, email address, phone number.
Business data: Freight details, shipment origin/destination, customs documentation.
Technical data: IP address, browser type/version, location, time zone setting, and website usage data.
3. How We Collect Your Data
We collect personal data through:
Third-party partners (e.g., customs agents or couriers).
Our website (contact forms, quote requests, cookies).
Direct communication (email, phone, post).
Business transactions (service contracts, shipping instructions).
4. How We Use Your Information
We use your personal data for the following purposes:
To improve our website and services through analytics.
To provide and manage freight forwarding services.
To respond to inquiries and provide customer support.
To fulfil legal and regulatory obligations (e.g., customs compliance).
To send service updates or marketing communications (with your consent).
5. Legal Basis for Processing
We process your personal data under the following legal grounds:
Consent – where required for marketing or optional services.
Contractual necessity – to fulfil our contract with you.
Legal obligation – to comply with applicable laws.
Legitimate interests – to improve services and manage operations.
6. Data Sharing
We may share your personal data with:
- Logistics partners, couriers, and customs brokers.
- IT service providers and website hosting partners.
- Legal, regulatory, or government authorities (where required).
- Our professional advisers (e.g., accountants, legal consultants).
We do not sell your personal data to third parties.
7. International Data Transfers
If your shipment or service requires data to be transferred outside the UK (e.g., for overseas freight or customs processing), we ensure appropriate safeguards are in place, such as:
Standard Contractual Clauses (SCCs) approved by the ICO.
Data processing agreements.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements. Retention periods vary by data type and service.
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data.
- Request correction or deletion.
- Object to or restrict processing.
- Request data portability.
- Withdraw consent (where applicable).
- Lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk
To exercise your rights, please contact us at info@fastforwarding.co.uk
10. Cookies and Website Tracking
Our website uses cookies and similar technologies to enhance user experience and collect usage data. You can manage cookie preferences via your browser settings. For more information, see our Cookie Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the revision date clearly marked.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Fast Forwarding Ltd
Email: info@fastforwarding.co.uk
Phone: +44 (0) 330 133 5184
Address: 128 City Road, London, EC1V 2NX